Thank you for shopping with us at zybrin.xyz. We want you to be fully satisfied with your purchase, and if you’re not, we are here to assist you with the return process. Please read the following return policy carefully to understand the steps you need to take for returning a product.

1. General Return Information

At zybrin.xyz, we are committed to offering our customers high-quality products. However, we understand that there may be instances when you may want to return an item. Our return policy ensures that you can return products under certain conditions. Before initiating a return, please note that the item must be returned within 30 days of receipt and in the original, unused condition.

2. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

  • Unused and unwashed: The item must be in its original, unused condition with no signs of wear or damage.
  • Original packaging: All products must be returned in their original packaging, including tags, manuals, or accessories that came with the product.
  • Proof of purchase: You must provide proof of purchase such as an order confirmation or receipt from zybrin.xyz.
  • Non-refundable items: Certain items are not eligible for return. These may include:
    • Custom or personalized products
    • Gift cards
    • Downloadable software or digital products
    • Perishable goods (if applicable)

3. How to Process a Return

To initiate a return, please follow the steps outlined below:

  • Step 1: Contact our Customer Service team at [email address/contact form] to request a return authorization. Be sure to include your order number, item(s) you wish to return, and the reason for the return.
  • Step 2: Once your return request is approved, you will receive a Return Authorization Number (RAN) and the return address.
  • Step 3: Pack the item securely in its original packaging. Make sure the item is in its original, unused condition.
  • Step 4: Ship the product back to us using a traceable shipping service. zybrin.xyz is not responsible for lost or damaged returns during transit, so we recommend purchasing shipping insurance for the return.

4. Return Shipping Costs

Unless the return is due to a defect or an error on our part, the customer is responsible for the return shipping costs. Shipping costs are non-refundable, and we recommend using a trackable shipping service to ensure the product reaches us safely.

If you received a defective or incorrect item, zybrin.xyz will cover the return shipping costs. In such cases, please contact us within 7 days of receiving the item to request a prepaid return label.

5. Refunds and Processing Time

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria outlined above. If everything is in order, we will process your refund to the original payment method. Please allow 7-10 business days for your refund to appear in your account after we process it.

Refunds will be issued for the price of the returned item(s), excluding any shipping costs. If your return does not meet our policy criteria, we may refuse the return or offer an exchange instead.

6. Exchanges

If you wish to exchange a product for a different size, color, or model, you must follow the same procedure as outlined for a return. After receiving your returned item, we will issue a store credit or refund, and you will need to place a new order for the item you wish to exchange for.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team immediately. You must notify us within 7 days of receiving the item in order for us to assist you with a return or exchange. In the case of defective or damaged items, we will cover all shipping costs and provide you with a prepaid return label.

When contacting us about a damaged or defective product, please include:

  • A detailed description of the issue
  • Photographs of the damaged or defective item
  • Your order number

Once we receive the damaged product, we will send you a replacement or offer a full refund depending on the availability of the item.

8. Non-returnable Items

Certain products are not eligible for return due to their nature. These include:

  • Personalized or custom-made products
  • Opened or used hygiene products (e.g., cosmetics, skincare)
  • Downloadable or digital products
  • Gift cards or vouchers
  • Perishable items (e.g., food, flowers)

If you are unsure whether an item is eligible for return, please contact us before making your purchase, and we will gladly assist you.

9. Returns on Sale or Discounted Items

Sale or discounted items are only eligible for return if they are damaged or defective upon arrival. Refunds for these items will be issued in the form of a store credit or exchange unless otherwise specified.

10. International Returns

For international customers, the return process is similar to domestic returns; however, additional charges may apply, including return shipping fees and customs duties. Please ensure that the items are returned in compliance with your country’s customs regulations. zybrin.xyz is not responsible for any import duties or taxes that may apply.

11. Cancellation of Orders

You may cancel an order within 24 hours of placing it, provided that it has not yet been processed or shipped. Once your order has been shipped, it cannot be canceled, but you can initiate a return as per the policy.

To cancel an order, please contact our Customer Service team immediately. If your order has already been processed, you will need to follow the return procedure once the item arrives.

12. Refunds to Payment Methods

Refunds will be issued to the original payment method used for the purchase. It may take several business days for the refund to appear in your account, depending on your bank or payment provider. zybrin.xyz is not responsible for delays in the refund process by your financial institution.

13. Customer Service Contact

If you have any questions or concerns about our return policy or need assistance with a return, please feel free to contact us at:

  • Email: admin@zybrin.xyz
    Phone: +18157220521
    Address: 573 Collins St, Joliet, IL 60432, United States
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (excluding public holidays)

Our team will be happy to assist you and ensure that your return process is as smooth as possible.

14. Changes to Return Policy

zybrin.xyz reserves the right to modify or update this Return Policy at any time without prior notice. Any changes to the policy will be posted on this page, and the updated policy will be effective immediately upon publication. Please review the policy periodically for any updates.

Thank you for shopping with zybrin.xyz! We value your satisfaction and strive to make your shopping experience a positive one. Should you have any further questions or concerns, don’t hesitate to reach out.